Title: Privacy Policy | PI Networks (Sindhu Fiber Pvt. Ltd.)

Effective Date: October 2025

At PI Networks, a brand operated by Sindhu Fiber Private Limited, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.pinetworks.co.in or use our broadband services.

1. Information We Collect

We may collect the following types of information:

• Personal Information:
  Your name, mobile number, email address, billing address, and identification proof (if required for service activation).

• Service Usage Data:
  IP address, device type, browser information, and duration of website visits.

• Payment Information:
  Payment mode, transaction ID, and invoice details (processed securely through third-party gateways).

• Technical Information:
  Network data required for troubleshooting or performance optimization.

2. How We Use Your Information

We use your information to:

• Process broadband service requests and manage your connection.

• Send billing details, invoices, and plan renewal notifications.

• Improve network quality, speed, and customer experience.

• Notify you of offers, service upgrades, or outages.

• Ensure compliance with government and telecom regulations.

We never sell or rent your personal data to any third party.

3. Information Sharing

Your data may be shared only with:

• Authorized partners or technicians for installation or support.

• Payment gateways (e.g., Razorpay, Paytm, etc.) to process secure payments.

• Government or legal authorities when required by law (for lawful interception, verification, or audits).

All such sharing is done under strict confidentiality and data-protection agreements.

4. Data Security

We implement strong security measures — including encryption, firewalls, and access control — to protect your data from unauthorized access, alteration, or misuse.

However, no system is 100% secure, and users are encouraged to protect their account credentials and report any suspicious activity to our support team.

5. User Rights

You have the right to:

• Request correction or deletion of your personal data.

• Withdraw consent for marketing communications at any time.

• Access your account information or update contact details by contacting us directly.

Please write to pinetworks09@gmail.com for any data-related requests.

6. Retention of Data

We retain customer and billing records only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Once you discontinue service, data is safely deleted within a reasonable time frame.

7. Third-Party Links

Our website may contain links to external websites (OTT platforms, social media, or partners).
PI Networks is not responsible for their content or privacy practices.
We recommend reviewing the privacy policies of those websites individually.

8. Updates to Privacy Policy

PI Networks reserves the right to update this Privacy Policy at any time.
Any revisions will be posted on this page with the updated “Effective Date.”

9. Contact Us

If you have questions about this Privacy Policy or how your data is used, please contact:

📧 pinetworks09@gmail.com
📞 +91 9822692709
📍 Sindhu Fiber Private Limited,
S9, 2nd Floor, Vakratund Plaza, Kudal, Dist: Sindhudurg 416520.